GENERAL CANCELLATIONS AND REFUNDS
24 hours notice is required to enable transfer of booking for lessons and hacks. 1 week’s notice is required to cancel an all day activity or Camp which will normally be transferred to another activity or Camp.
Refunds are not given other than in extenuating circumstances.
For cancellations under our membership scheme please see below. At all times, we appreciate that our customers give us as much notice as posisble of cancellations in order that we can accomodate changes to minimise disruption to staff, horses, ponies and other customers.
CANCELLATIONS AND REFUNDS FOR MEMBERSHIP:
Cancellation – individual lessons. As horse riding is an outdoor activity we continue in all weathers. During extreme weather conditions when it may be unsafe or uncomfortable to ride outside we supply on-the-ground horse knowledge and care sessions which are part of each member’s training development programme with us.
We recognise it is impossible for our Members to attend every lesson, which is why there is a healthy 30% discount against non-member prices, or you can think of this as comparable to missing 19 lessons a year—however we most certainly don’t want you to miss so many as progress will be frustratingly slow. Please do give careful thought to the day and time that will suit you as being convenient in the long term or advise us as soon as you know this may not be, so we can help you find alternatives that may be better suited to your new schedule.
For the sake of the horse or pony who will be brought in and prepared for you, please always let us know as soon as possible if you are unable to make any session – even if this has to be at the last minute.
Replacing Cancelled Lessons – Group Membership
Providing we receive a minimum of 24 hours notice, we will always do our best (but cannot promise as this is subject to availability) to find a replacement lesson for you of the same type six days either side of the cancelled lesson. The earlier you inform us the easier it is to source an alternative slot, but we do ask that wherever possible you attend your chosen regular slot as this ensures you receive the same instructor, follow the carefully designated development programme and is less disruptive to your fellow riders. We strongly recommend that children new to riding do not request replacement lessons as it is statistically proven these children are far more likely to fall off.
Providing we receive a minimum of 24 hours notice, we will always replace your cancelled session proviso this can be organised within one month of the cancelled lesson.
Please note it is not possible to refund, accrue or offset the value of missed lessons against another service. Nor can membership be transferred to another person.
If you need to permanently cancel your membership we do require a minimum of four weeks notice in writing. Lavant House Stables reserves the right to refuse or cancel individual membership at any time.